Terms & Conditions

Vehicle Type:

It is the customer’s responsibility to select the appropriate vehicle when booking an Airport Transfer to accommodate the correct number of passengers and luggage. If the selected vehicle is unavailable, we reserve the right to provide a complimentary upgrade.

Pricing:

Fares are calculated based on distance, journey time, and the number of passengers travelling. Additional charges may apply for optional services such as Meet and Greet, extra pick-ups, extra drop-offs, or any special requests.

Phone Bookings:

When making a booking over the phone, our team takes every care to ensure accuracy. However, customers are responsible for providing complete and correct information. We cannot be held liable for errors resulting from incorrect details provided by the customer or any third party.

Booking Confirmation:

After completing your booking online or by phone, you will receive a confirmation email outlining your journey details. It is your responsibility to review and confirm that all information is correct. Once a driver has been assigned, a second email will be sent with the driver’s contact number. Please ensure you retain or print this confirmation for reference.

Pre-Booked Service for Disabled Passengers:

We will assist disabled passengers in selecting a suitable vehicle size, provided we are informed in advance of any assistance requirements. No additional charges will be applied for providing such assistance.

Please note that we do not offer wheelchair-accessible vehicles. We can recommend a suitable vehicle size. However, we accept no responsibility if a customer chooses to book a smaller vehicle than recommended.

We do not offer any discount schemes for disabled passengers.

Payments:

We accept all major debit and credit cards. Cash and cheques are not accepted.

Please note that card payments may be subject to additional processing charges where applicable. For security and fraud prevention purposes, card payments may require verification. Customers may be asked to provide valid identification along with the card used for booking.

Waiting Time Charges:

Airport Pick-Ups:

We offer 1 hour of free waiting time from the flight landing time for all airport collections. After the first hour, waiting time will be charged at £20 per hour, regardless of the reason. This amount must be paid directly to the driver in cash or via a payment link, if requested.

Please note that deferred collections are not eligible for the free one-hour waiting period. In such cases, the time provided in the booking will be treated as the fixed collection time.

Home, Hotel, Office & Other Pick-Ups:

For non-airport collections, we allow 10 minutes of free waiting time from the scheduled booking time. After this, waiting time will be charged at £20 per hour, calculated from the original booking time (not from the 11th minute).

Flight Delays:

Genuine flight delays are exempt from waiting time charges. If our driver arrives late and you are kept waiting in the arrivals hall, we will refund the applicable waiting time. However, refunds will not apply in cases of unforeseen circumstances such as severe weather, road closures, strikes, or other events beyond our control.

Car Park Charges:

Any car parking fees exceeding the Airport Car Park will be payable by the customer.

Cancellation Policy:

Bookings may be cancelled with a minimum of 12 hours notice, subject to an administration fee of £10 or 10% of the booking value (whichever is greater).

Cancellations made within 12 hours of the scheduled pick-up time are non-refundable.

All cancellations must be communicated via email at rideonminicabs@gmail.com or by phone at +44 (0) 20 3504 8169.

Postponements:

Journeys may be postponed for up to 365 days, after which the booking will be automatically cancelled if not rescheduled.

Postponement requests must be made at least 24 hours prior to the original booking time (unless otherwise agreed).

If the journey is not rescheduled within this period, any payments made will be forfeited.

If the rescheduled journey is of lower value than the original booking, the difference will not be refunded or credited towards another booking.

Re-Booking Policy:

Customers may re-book their journey by phone, email, or through our website. A confirmation email will be sent immediately after booking.

Amendments & Cancellations:

• Bookings can be amended via phone, email, or the website (for online bookings). A minimum of 12 hours notice is required for online amendments. Confirmation will be sent via email. Amendments must not be made directly with the driver.

• Cancellations:

  • Made more than 12 hours before pick-up: £10 or 10% of the fare (whichever is greater)

  • Made within 12 hours: No refund

  • Notify us at rideonminicabs@gmail.com

Waiting & No Shows:

• Drivers allow 10 minutes at standard pick-ups and 60 minutes at airport arrivals.

• A No Show occurs if passengers fail to meet the driver at the scheduled time and make no contact. No refund will be provided for No Shows.

• Drivers may choose the most suitable route considering traffic, diversions, or road closures.

Missed Flights & Flight Delays:

• Contact us immediately at +44 (0) 20 3504 8169. We can reschedule transfers free of charge if the driver has not been dispatched.

• Drivers and operators monitor flights continuously and are fully aware of landing times to avoid delays.

Private Flights & Special Requests:

• For private flight pick-ups, drivers will arrive at the booked time only; any additional delays will incur charges.

• Extra mileage, or additional services are not included in the original fare and must be paid separately.

Hygiene & Conduct:

• Passengers are responsible for maintaining vehicle cleanliness. Any damage or hygiene issues may result in additional charges.

• Customers are responsible for all passengers conduct and any damage caused to the vehicle.

Surcharges & Exceptional Circumstances:

• 50% surcharge applies on 25th, 26th, 31st December, and 1st January.

• In extreme weather or natural events, applicable surcharges will be communicated during booking.

• In the rare event a driver cannot attend, we will try to arrange an alternative vehicle. If unavailable, a full refund will be issued.

Payments:

• Payment must be made in advance via major credit or debit cards. Cash payments are not accepted.

• The quoted price includes booking fees. Additional charges may apply for:

  • Extra passengers or luggage

  • Route deviations

  • Extended waiting or parking fees

Business & Corporate Accounts:

• Corporate accounts require timely payment of invoices (within 7 days).

• The Company is not responsible for high-value, hazardous, or perishable goods unless explicitly agreed in writing. Liability is limited to £150 or the intrinsic value of items, whichever is lower.

Liability:

• RideOn Minicabs Ltd is not liable for missed flights, traffic delays, accidents, breakdowns, or extreme weather.

• Customers must provide accurate UK pick-up locations. The company uses third-party providers.

Contact & Support:

• 24/7 customer support: +44 (0) 20 3504 8169

• Drivers will contact passengers at landing or booking time to coordinate pick-ups and avoid any issues.